We're sorry to hear that you've had an issue with your order. We do not issue refunds only exchanges for store credit.(We don't take returns for Transfers, and custom items) You have 10 days from confirmation of receipt to begin the return, refund, or exchange process.
Missing items
Please check your packages unpin arrival. You have 10 days too report missing transfers. After that we aren’t responsible for replacing them.
Before we forward your order to the carrier, we always ensure the quality of each product. However, there are many factors that might have resulted in your products to be damaged in the transit.
So we can get this sorted for you, please send us a message with the following info:
1 - Your name, e-mail, and best contact number
2 - Your order number (this can be found on your order confirmation email)
3 - Picture of the item if damaged
Don't worry - we will make it right for you! Please allow us 3-5 business days to process your claim and you will receive a status update. Thanks for allowing our small business to grow yours!
Holiday Rush
Returned Shipping Due too Incorrect Address
If your order is returned to Design Sisters for "insufficient address" or any other reason that is not the fault of Design Sisters, your order will be refunded and restocked with a 10% restocking fee. Shipping and route insurance will not be refunded.