Returns/ Exchanges Policy & Shipping/ Turnaround Time

Shipping Policy/Turnaround Time

Custom Orders/ Shirts, or Embroidery  for 50 or less Transfer is 3-6 business day turn around time.  If you are getting more than 50 it will be a longer wait time. If you need Rush order Please add  rush fee of $15 to your cart at check out. (Rush fee will put your order in the front of the line but you will still have regular shipping) If you need Rush and Express Shipping you can add that to your cart as well. Please note all Rush Orders less than 50 will need to be made before 2 pm Post off run. Anything after that time will go out next business day. Express Shipping is 2 day shipping. We do not do overnight shipping at all. 

 

Ready to ship transfer, or shirt turnaround time is 2-4 business day. If you need Rush order Please add  rush fee of $15 to your cart at check out. (Rush fee will put your order in the front of the line but you will still have regular shipping) If you need Rush and Express Shipping you can add that to your cart as well. Express Shipping is 2 day shipping. We do not do overnight shipping at all. 

 

Screen Prints and UV Wraps ship out Same day or next day depending on the time you order. we do post office run at 2pm. If your order is placed after 2:00 pm, we will ship next day. 

If you have any questions you can chat with us on our site. Click the blue bubble on the right side. 

What should you do if you receive an incorrect item, damaged item, faulty item, or the carrier has misplaced my package(s)?

We're sorry to hear that you've had an issue with your order. We do not issue refunds only exchanges for store credit.(We don't take returns for Transfers, and custom items)  You have 10 days from confirmation of receipt to begin the return, refund, or exchange process. 


Missing items 

Please check your packages unpin arrival. You have 10 days too report missing transfers. After that we aren’t responsible for replacing them. 

Before we forward your order to the carrier, we always ensure the quality of each product. However, there are many factors that might have resulted in your products to be damaged in the transit. 

So we can get this sorted for you, please send us a message with the following info:

1 - Your name, e-mail, and best contact number

2 - Your order number (this can be found on your order confirmation email)

3 - Picture of the item if damaged

 

Don't worry - we will make it right for you! Please allow us 3-5  business days to process your claim and you will receive a status update. Thanks for allowing our small business to grow yours!

Holiday Rush 
Please allow extra time for shipping due to the Holiday Season and/or Winter weather. We WILL NOT be responsible for stolen, damaged packages or packages that have been delivered to wrong address. If your address has changed, please update before making your order. 
Lost or Stolen Package 
We have added something new to our shipping: ROUTES. Routes is a service that you can now be add to your checkout to protect your package.  With Routes if your package is stolen, lost and you are not getting any results with the delivery service, you can now make your claim through the ROUTES Service to get a resolve to your shipping issue or refund. If you did not add route too your order your are now responsible for filing a claim  through the the carrier (USPS or UPS). We will no longer file claims for you anymore unless its for Route. Please make sure too add this at checkout. Its like a little extra insurance for your package. It very inexpensive. 

 Returned Shipping Due too Incorrect Address 

If your order is returned to Design Sisters for "insufficient address" or any other reason that is not the fault of Design Sisters, your order will be refunded and restocked with a 10% restocking fee. Shipping and route insurance will not be refunded.